Frequently Asked Questions
Getting Started
Do you treat children and adults?
Yes! Much of our work is with children, and we also serve adults. Adults can receive speech therapy, orofacial myofunctional therapy, support for tongue and lip ties, and physical therapy for TMJ and jaw function. Contact us and we’ll match you with the right clinician.
What is the process for starting therapy, and what should I expect at my first visit?
Starting therapy with us is simple and personalized:
- Initial Contact: Call or fill out our online form to tell us about your needs.
- Evaluation: We’ll schedule an initial assessment. At your first visit, our specialists will review medical history, current challenges, and goals.
- Customized Plan: You’ll receive a detailed treatment plan based on the evaluation.
- Begin Therapy: Start sessions and work closely with our team to track progress.
We aim to make every visit comfortable and supportive, and we’re here to answer your questions along the way.
Do I need a doctor’s referral?
No! In Kentucky, you can begin services with us right away without a referral. That includes speech therapy, feeding therapy, myofunctional therapy, occupational therapy, physical therapy, and lactation support. Some insurance plans may require a referral for continued coverage of certain services, so we recommend calling your plan’s member services to confirm. Ready to get started? Contact us to schedule an initial consultation.
Do you accept insurance, and how does billing work?
We accept Anthem, BCBS, Aetna, and United Healthcare for most clinicians. We also accept private pay. For clients with out-of-network benefits, we can provide an itemized invoice (superbill) that you can submit to your insurance for reimbursement. Payment is expected at the time of service, and we accept cash, check, and credit cards. If you have questions about coverage or payment options, our staff is happy to help you find a solution that works for you.
Do you offer teletherapy?
Yes! We provide secure, effective teletherapy for clients throughout Kentucky. Our platform is user-friendly and allows the same high standard of care as in-person sessions. Many children do especially well in virtual therapy because they’re comfortable engaging from home.
Our Services
What is orofacial myofunctional therapy (OMT), and who can it help?
Orofacial myofunctional therapy (OMT) improves the function and coordination of the muscles of the face, mouth, and tongue. It can help children and adults with:
- Tongue thrust and improper swallowing patterns
- Mouth breathing and open-mouth resting posture, supporting nasal breathing
- Sleep-disordered breathing, including sleep apnea
- Orthodontic support through better oral muscle balance
- Speech, chewing, or swallowing difficulties and frequent drooling
If you notice any of these signs, we recommend scheduling an evaluation. We’ll create a customized plan for your specific needs.
What are tongue and lip ties, and how can therapy help before and after a release?
Tongue and lip ties (tethered oral tissues) happen when the tissue under the tongue or beneath the upper lip is tight enough to limit movement. They can affect babies, toddlers, adolescents, and adults, and may impact feeding, speech, chewing and swallowing, breathing, and oral resting posture.
We see clients both before and after a release:
- Before a release: Therapy builds tongue muscle memory and healthy movement patterns, which makes recovery easier afterward.
- After a release: Therapy helps retrain the tongue and lip to use their new range of motion, so the benefits of the release carry over into everyday function.
If you suspect a tongue or lip tie, contact us to schedule an evaluation.
How does feeding therapy address picky eating?
Feeding therapy helps children who are selective eaters or struggle with food aversion. Our approach includes:
- Identifying underlying issues, such as sensory sensitivities or oral-motor difficulties
- Gradually introducing new foods and textures in a positive, low-pressure environment
- Building confidence and reducing anxiety around mealtime
We work closely with families to create strategies for success at home, so mealtime is more enjoyable for everyone.
What should I bring to a feeding therapy session or evaluation?
- Favorite foods and drinks: Include a variety of preferred textures (crunchy, soft, pureed) plus any foods your child struggles with or avoids.
- Feeding tools from home: Utensils, bottles, cups, or straws your child typically uses.
- A change of clothes: Feeding therapy can get messy!
- Medical history or feeding journal: Any notes on eating habits, preferences, or triggers.
- Allergy and dietary information: So we can keep sessions safe.
Not sure what else to bring? Reach out before your appointment.
Do you provide therapy for children with sensory processing challenges?
Yes! Our occupational therapists are experienced in working with children who have sensory processing challenges. We offer comprehensive evaluations and individualized treatment plans that address sensory sensitivity, motor skills, and daily living activities. Our therapy spaces are designed to accommodate a variety of sensory needs.
What are the benefits of physical therapy for children and adults?
Physical therapy builds strength, coordination, and confidence. For children, it can help with:
- Gross motor skills like crawling, walking, or jumping
- Recovery from injuries or surgeries
- Developmental delays, muscle imbalances, or neurological conditions
For children and adults, TMJ and jaw function is a specialty of ours. We also offer low-level laser therapy (LLLT) to support TMJ function. Sessions are tailored to each person’s needs, with play-based care for kids and personalized treatment for adults.
Scheduling and Progress
How often are therapy sessions?
Frequency is individualized based on needs, goals, and progress. We typically start with weekly sessions, ranging from twice weekly to once every few weeks depending on the plan. We re-evaluate regularly and adjust, and we consider your schedule and insurance coverage too.Frequency is individualized based on needs, goals, and progress. We typically start with weekly sessions, ranging from twice weekly to once every few weeks depending on the plan. We re-evaluate regularly and adjust, and we consider your schedule and insurance coverage too.
How long until we see results, and when will therapy be complete?
Timelines vary based on:
- The type of therapy (speech, feeding, physical, myofunctional, etc.)
- The severity of the concern
- Consistency with sessions and practice at home
Many families notice progress within the first few sessions, while long-term results may take several weeks or months. We’ll set realistic goals together and regularly review achievements, challenges, and next steps. Everyone progresses at their own pace, and we’ll give clear guidance on when goals are met or when it’s time to move to a less intensive schedule. When therapy is complete, we’ll make sure you have the tools and confidence to maintain progress, and we can help coordinate follow-up care.
How do you coordinate care when multiple types of therapy are needed?
Our therapists communicate regularly to align goals, share progress, and coordinate approaches. We can often schedule multiple sessions on the same day for your convenience.
Can siblings be scheduled together, and can they come into the treatment room?
We make every effort to schedule siblings at the same time, either in concurrent sessions with different therapists or back-to-back appointments. Just tell our scheduling team your preferences. To keep sessions distraction-free, siblings and other accompanying children can’t be in the treatment room. They must stay in the waiting area under the supervision of a parent or adult at all times, since our staff can’t supervise children who aren’t receiving services. If a child in the waiting area becomes disruptive or unsupervised, we may ask you to reschedule, and session time may be affected.


